ROSS'S rules

This ensures Ross & Friends stays a doggy pawradise. By using the park, you agree to abide by them & our terms and conditions.

Arrivals:
- New Guests: arrive 15 minutes early for your induction briefing.
- Returning Guests: you're welcome to arrive to the Estate early to not be rushed prior to your session.
Check in at the Help Hut before your session to receive your wristband. Bands must be worn at all times during your session.
Website bookings are for personal use only and for up to 5 dogs. If you are a professional walker or have more than 5 dogs, please contact us.
Dogs must be on leash in all communal areas (carpark, cafe, access path etc)
Structures, enrichments and water features are for dogs only - strictly no humans.
Dogs to be vaccinated & microchipped
Dogs to be supervised by pawrents always.
Dogs must be at least 3 months old.
Dogs to wear a collar with ID tags always.
Unsocialised dogs must be muzzled.

Aggressive dogs aren't allowed.
Female dogs in heat only allowed in private spaces and at your own risk.
Pawrents to clean up after their dogs & dispose of waste in the 💩 bins.
No smoking, alcohol, drugs or littering.
Food - Food is only allowed in private spaces, it is not allowed in the main Safari. This is to avoid creating issues between dogs in a shared space.
Chewing gum - Chewing gum is not allowed anywhere in the Safari including both shared and private spaces as it's dangerous if ingested by dogs.
Beverages - only non-alcoholic drinks are allowed in both private spaces and the main Safari. This is to keep Ross & Friends a safe, family environment.
No external food allowed in cafe area.
Children under 12 to be supervised always.
Pawrents should be aware of their dog's behaviour & remove them from the Safari if they're becoming aggressive or overly dominant.
Cancellation under forty-eight (48) hours before session means no refund will be issued.
No refund will be issued for incorrect information provided in booking forms resulting in cancellation.

Rules for XL Bullies & Related Mixed Breeds

We accept XL Bullies within the government definition and related mixed breeds, but you must contact us directly to make a booking. Bookings made on the website will automatically be cancelled with no refund provided.
12 months or older XL Bullies on the 31 January 2024 need to be neutered by 30th June 2024.
Returning XL Bully guests with a Certificate of Exemption need to provide evidence of neutering relevant to the dateline.
No refund will be issued for incorrect information provided in booking forms resulting in cancellation.
Permitted areas of use are the Private Field, Private Sniffari, Private Crate Escape, Private Playland, Invisible Fairytail Forest, and Invisible Water Woodland.
All dogs must be muzzled in the car before arriving and throughout the Ross & Friends park and Estate, until you are inside your private space.

If you arrive with your dog not muzzled in the car, your booking will be canceled and no refund provided. (In order to proceed with bookings, we need to be confident guests are adhering to rules from the beginning of their visit to the Estate. We are required to follow government guidelines and to the best of our ability, ensure they’re followed on the Estate.)

Rules for Kids

By following these rules, children can learn to respectfully interact with dogs while enjoying the experience of our Safari. Children shouldn't:

Ride, climb, or play on any equipment on our grounds.
Approach or touch unfamiliar dogs without the pawrents permission.
Run, scream, or make sudden movements that may startle or excite the dogs.
Bring food into the Safari, this can cause dogs to become aggressive.
Pick up or hug dogs without the pawrents permission.
Chase, hit, or pull the tail or ears of dogs.
Tease or taunt dogs in any way.
Children should always be accompanied by an adult.

*We have the prerogative to refuse entry or membership as needed to maintain a safe & fun experience for everyone. We also have discretion to 'vet' dogs & require them to pass a social test, and may ask for additional information or references from a 3rd party.

We’ve also made every effort to make our premise & surrounding area safe. Please dress appropriately with the right footwear & be careful of the natural landscape which can be uneven with varying terrain.

Our premise is used at your own risk, we don’t take responsibility for any incidents within Ross & Friends or Estate. We strongly suggest you have proper insurance in place before visiting.

The above is a summary of our rules, for full details refer to our terms & conditions.