Privacy Policy
Introduction 🐶
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Welcome to Ross & Friends, we aim to make your experience with us as enjoyable and worry-free as possible. We understand that privacy is an important aspect of online interactions, which is why we have implemented measures to safeguard your personal information.
Our Privacy Policy serves as a guide on how we handle your data, ensuring that your trust in us is well-placed. We're committed to complying with the General Data Protection Regulation 2018 (the Act). This means we're dedicated to protecting your personal data and ensuring that we only use it in the ways that you've consented to.
Pawsitively Private: Information Collection
We collect basic information such as your name, email address, and phone number so that we can contact you in case of any changes to your bookings or to send you important updates about the dog safari. We also ask for your dog's name and breed so that we can ensure that all of the dogs at the park are safe to play together.
When you make an online payment, we use a secure payment processor to ensure that your credit card information is protected. We don't store your credit card information on our servers. We don't collect any sensitive information.
Pawsitively Private: Information Use
Your data is in safe paws. We'll never fetch or share your info without your approval, unless the law requires it. Your data will only be held as long as we need it, and we'll only send you offers if you ask for them.
CCTV
At Rossway Park Estate, we take pup-arazzi 🎥 seriously! Our state-of-the-art CCTV and protocols ensure efficient retrieval and deletion of footage.
Your privacy paw-tection
You're the boss of your own data! That means you can request to see, fix or even delete your personal info. You can also request for all your data to stop being processed. Just use the contact details below and we'll happily roll over to assist you!
Cookies and Tracking
We use cookies 🍪 and other tracking to deliver the most relevant content to you but you're in control - adjust your browser settings to manage cookie usage.
Security
We use the latest encryption technologies to keep your sensitive info safe and secure.
Data Retention
Rest assured that we'll only keep your personal information as long as necessary to provide our services and meet legal requirements. Additionally, we may hold onto your information to settle any disagreements, uphold our agreements, and pursue other valid reasons.
Privacy Policy Changes
We regularly review our privacy policy and make updates as necessary. If any significant changes are made, they will be posted on this page and, if applicable, communicated to you through email. By continuing to use our service after these changes are made, you are indicating your acceptance of the updated policy.
Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at hello@rossandfriends.uk or 01442 816 200.